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Humboldt House
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Returns & Exchanges

 

Thank you so much for your purchase and support!

As a small business, we are unable to accept returns. We are more than happy to offer an exchange for another available item or store credit that never expires. If you would like a gift receipt for a purchase, please let us know!

Exchanges must be initiated within 30 days of the date of purchase. To be eligible for an exchange, your item must be in the same condition that you received it.

All returns and exchanges by mail must be processed by the customer via our Returns Portal. In-store returns may be brought back during open hours.

For in-store returns, please bring the item(s) in their original condition with your receipt. 

Online Returns: We offer an option for free return/exchange shipping by paying a small returns fee at the time of purchase. If you choose to pay this fee during purchase, there is no additional charge for shipping your item(s) back to us. If you choose not to pay this fee during your purchase, you may be subject to a higher shipping/handling fee later at the rates that we require on the date you ship your item(s) back to us for a return. Please note that this service does not exempt your order from final sale or other store policies. 


All clothing, apparel and accessories must be unworn or unused with tags on. All apothecary goods must be unopened and unused. All perishable goods and SALE merchandise are final sale and not eligible for exchange.

Once your item is received and inspected, we will notify you of a) credit issued via an e-gift card or b) new shipping details for the exchange item(s) of choice. If you have not received your exchange within 7-10 days of receiving tracking from us, please let us know.


Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right! 

In the event an item arrives damaged or defective, contact us right away so we can evaluate the issue and make it right!  For online orders, please include your order number and/or photos of the damage.